Find out about the experiences of other customers who have traveled with Intercity Xpress or submit your own rating for Intercity Xpress.
92
customer reviews for Intercity Xpress
(92 Ratings)
out of 5
5 Stars
5 %
4 Stars
3 %
3 Stars
8 %
2 Stars
16 %
1 Star
67 %
Duduzile Fortunate Zondo , 8/17/2026
The experience keep on getting worse, what made it worse this time is that the whole of South Africa was having an extremely bad cold front yet they let us travel on a bus that had no HEATHER!!!! Then ...
The experience keep on getting worse, what made it worse this time is that the whole of South Africa was having an extremely bad cold front yet they let us travel on a bus that had no HEATHER!!!! Then the driver decided on his own that he will delay because we will get early to Pretoria mind you that person had to drop passengers via Vereeniging, Lernasia before we get to Pretoria, IN A COLD BUS!!! That was my last time traveling with any INTERCITY bus, Eagle Liner is worse with their uncomfortable seats! We took am n early bus for a reason, if we wanted to get to Pretoria late we were gonna take the 22:00 bus! You've lost yet another passenger because of your bad service!
Duduzile Fortunate Zondo on 08/11/2026 travelled from
Durban - Pretoriaand does not recommends Intercity Xpress 👎
Khensani, 8/10/2026
I would give them a zero but it does not allow me to, How does the bus leave without checking if everyone is on board, secondly the staff made it about them instead of doing damage control, arguing wi ...
I would give them a zero but it does not allow me to, How does the bus leave without checking if everyone is on board, secondly the staff made it about them instead of doing damage control, arguing with us and threatening that they won't find us an alternative, we literally had to beg while I bought the ticket with my own money. What happens to my luggage?
Khensani on 08/10/2026 travelled from
Durban - Johannesburgand does not recommends Intercity Xpress 👎
Dennis, 8/7/2026
Over 3 hours late poor service
Dennis on 08/07/2026 travelled from
Ermelo - Midrandand does not recommends Intercity Xpress 👎
Kapoko Nthebe, 8/2/2026
Bus just stopped for in Fochville, without anyone explaining anything to us. Communication is very poor or rather non-existent. If you want to always be late use the intercity express.
Kapoko Nthebe on 08/02/2026 travelled from
Johannesburg - Kurumanand does not recommends Intercity Xpress 👎
Thandeka Nxumalo , 7/24/2026
Hi, I booked a bus that was supposed to leave from Park station at 7:45. I came early, checked in early but the bus never came, the stuff did not give an explanation about the delay. They made us wait ...
Hi, I booked a bus that was supposed to leave from Park station at 7:45. I came early, checked in early but the bus never came, the stuff did not give an explanation about the delay. They made us wait outside in this cold weather, we were told that the bus is for special and can no longer take us even though we had booked prior. The bus I booked had toilet service and now we were transferred into another bus that left at 8:38 without toilets. Bad terrible service without explanation!!!!!! Pissed off
Thandeka Nxumalo on 07/24/2026 travelled from
Johannesburg - Durbanand does not recommends Intercity Xpress 👎
Alindile Kilo, 7/11/2026
So I booked a bus ticket from JHB to Mossel bay on the 9th, to arrive on the 10th which departure was 15:30 and arrival was 10:00, cool my interview is on 11:00 so I thot I'm cool.... Did I not arrive ...
So I booked a bus ticket from JHB to Mossel bay on the 9th, to arrive on the 10th which departure was 15:30 and arrival was 10:00, cool my interview is on 11:00 so I thot I'm cool.... Did I not arrived at Mossel bay by 11:39, worse part is that this bus covers so many routes, how do you leave Gauteng, go drop and pick in Free state and Northern cape while heading to western cape? Ok cool never mind, I then thot I'll just take earlier bus next time.
Same day on the 10th July I have to return to JHB, then I had so many options but I just thot I can be loyal to this coach as I DNT know much about buses, I regret the thought already... Like I'm literally in the bus as I'm am typing, the bus is ice cold like I'm in a freezing room. The temp gauge is literally 4 degrees and we asked the driver I DNT know how many times and the guy just display attitude, I don't know if it's not working or he doesn't wanna use it or what....the passengers behind me also asked but the guy did not even respond.
So I couldn't sleep the time I was traveling o Mossel bay only because I did not want to get lost, hoping I will sleep when I come back.... Like now I can not sleep...the bus is soooooo dam cold.
The coach number is 606.
Alindile Kilo on 07/10/2026 travelled from
Mossel Bay - Johannesburgand does not recommends Intercity Xpress 👎
Sam, 7/10/2026
The service was horrible.The driver was rude from the beginning.The bus was late and decided to switch destinations,which made the experience even worse.Even missed my transport that was supposed to p ...
The service was horrible.The driver was rude from the beginning.The bus was late and decided to switch destinations,which made the experience even worse.Even missed my transport that was supposed to pick me up in JHB at 3:30..it arrived 2 hours later.
Sam on 07/10/2026 travelled from
Durban - Johannesburgand does not recommends Intercity Xpress 👎
Eloise Sixaxa, 7/9/2026
The driver was highly unprofessional, rude, and impatient. When we arrived at my stop in Potchefstroom, he spoke in a language I didn’t understand (I believe it was Setswana) and failed to clarify wh ...
The driver was highly unprofessional, rude, and impatient. When we arrived at my stop in Potchefstroom, he spoke in a language I didn’t understand (I believe it was Setswana) and failed to clarify what he was asking. The bus didn’t even stop for a full minute, then he drove off.
After I managed to get his attention to stop, he refused to return to the designated stop and instead dropped me off far away, near the corner of a garage. This was incredibly dangerous and irresponsible, as it was 05:00 in the morning, completely dark, and I was the only passenger offloading in Potchefstroom. As a young female student traveling alone, being left in an unsafe, unlit location at that hour is entirely unacceptable. I expect a higher standard of safety and customer care.
Eloise Sixaxa on 07/08/2026 travelled from
Upington - Pretoriaand does not recommends Intercity Xpress 👎
Sabelo mdaka , 7/6/2026
Booked the bus from Bloemhof to Johannesburg supposed to leave at 03:00 AM and was supposed to catch another bus at Johannesburg. Bus was late and no notification was sent. I had to call the bus servi ...
Booked the bus from Bloemhof to Johannesburg supposed to leave at 03:00 AM and was supposed to catch another bus at Johannesburg. Bus was late and no notification was sent. I had to call the bus service numbers, the person who answered the call was friendly but then I was told the bus is delayed by 2 hours but there's another bus that will be passing here, I asked the operator to call that bus to pick me up as I am in a rush and had booked another bus, only to be told the driver can't be reached. How is it possible that a bus carrying passengers can't be reached. I am really disappointed.
Sabelo mdaka on 07/06/2026 travelled from
Bloemhof - Johannesburgand does not recommends Intercity Xpress 👎
Anina Cummins, 7/2/2026
The bus was very late. My daughter was travelling alone. The she had to climb over 2x onconnecting busses. 2 hours later they were still in Jhb... and customer call centre phone keeps cutting off when ...
The bus was very late. My daughter was travelling alone. The she had to climb over 2x onconnecting busses. 2 hours later they were still in Jhb... and customer call centre phone keeps cutting off when I phone.
Anina Cummins on 07/02/2026 travelled from
Midrand - Piet Retiefand does not recommends Intercity Xpress 👎
Rate Intercity Xpress now!
Please note:
The purpose of the following reviews is to share your experience with Intercity Xpress so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.
If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact Intercity Xpress directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.
