Reviews and Ratings for Intercape

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352 customer reviews for Intercape

(352 Ratings)
out of 5
5 Stars
15 %
4 Stars
5 %
3 Stars
13 %
2 Stars
15 %
1 Star
52 %
Mbele Busiswa , 8/20/2026
Iam extremely disappointed with my experience with Intercape and the way my complaint has been handled. I travelled from Johannesburg to Cape Town on an Intercape Sleepliner. I was the last passenger ... Iam extremely disappointed with my experience with Intercape and the way my complaint has been handled. I travelled from Johannesburg to Cape Town on an Intercape Sleepliner. I was the last passenger to get off the bus because I had several belongings with me. Unfortunately, I accidentally left my money bag on the bus. The bag contained R1,000 in cash. After realising that I had left the bag behind, I immediately went to the Intercape office to report the matter. The bus had already left, but I was informed that the driver had found my bag and that it would be handed over to the next driver for me. When I received my bag, I discovered that R1,000 was missing. What concerns me most is that the money was in the bag when I left it on the bus, and the bag was later found and handled by Intercape staff. I therefore expected Intercape to conduct a proper investigation into what happened to my money. I have already sent emails to Intercape requesting an explanation and the return of my money, but I have not received a proper response or meaningful update. I am a student with no other source of income, so R1,000 is a significant amount of money to me. I am not asking for anything unreasonable—I simply want Intercape to investigate what happened and take responsibility for resolving the matter. I hope Intercape will take customer complaints seriously, investigate the matter properly, and provide me with an explanation regarding my missing R1,000. Very disappointing customer service and handling of a serious complaint.

Mbele Busiswa on 08/16/2026 travelled from Johannesburg - Cape Town and does not recommends Intercape 👎

Lezelle Kraalshoek, 8/18/2026

The bus was comfortable, unfortunately it was 2 hours late and I did not receive any message. It results that I was alone at Vereeniging bus stop as a female. I travel a lot with intercape.

Lezelle Kraalshoek on 08/18/2026 travelled from Vereeniging - Bloemfontein and recommends Intercape 👍

Michelle Swart , 8/10/2026
Excellent service! The bus was on time, and the entire experience was smooth and pleasant. The staff were friendly, considerate, and very helpful throughout the journey. Their professionalism and wil ... Excellent service! The bus was on time, and the entire experience was smooth and pleasant. The staff were friendly, considerate, and very helpful throughout the journey. Their professionalism and willingness to assist made a great impression. Thank you for providing such reliable and welcoming service — highly recommended!

Michelle Swart on 08/10/2026 travelled from Johannesburg - Kroonstad and recommends Intercape 👍

Erika Tolmay, 8/5/2026
The bus was sticking of pee and the bus was already so hot then the driver put on the heater it was 30 degrees on that bus last night because of the heat on that bus my kids got sick. Today I woke up ... The bus was sticking of pee and the bus was already so hot then the driver put on the heater it was 30 degrees on that bus last night because of the heat on that bus my kids got sick. Today I woke up feeling even worse than yesterday

Erika Tolmay on 08/04/2026 travelled from Durban - Vereeniging and does not recommends Intercape 👎

Marina Dewing, 8/2/2026

Intercape plainly don't care. I've send e mails. Contacted customer care. But no body came back us

Marina Dewing on 08/03/2026 travelled from Bothaville - Johannesburg and does not recommends Intercape 👎

Kapoko, 7/31/2026

In middle of winter night a bus felt like a cold room, even caught flu due to cold just halfway to my destination.

Kapoko on 07/30/2026 travelled from Kuruman - Johannesburg and does not recommends Intercape 👎

M,. M. Visser , 7/29/2026

I loved the driver's sense of humor about using the toilet for a number 2 which he said was a strict NO NO😜

M,. M. Visser on 07/23/2026 travelled from Durban - Bloemfontein and recommends Intercape 👍

Marina Dewing, 7/27/2026

I did send an e mail. But seems you don't have a customer complaint department... No one even responded yet and it's 10 days later....

Marina Dewing on 07/27/2026 travelled from Bothaville - Johannesburg and does not recommends Intercape 👎

Marina Dewing , 8/2/2026
Thank you for restoring my trust in you Intercape! Very happy all has been sorted now
MG Khumalo, 7/20/2026
Kindly prioritise client when it comes to the front seats, that is the reason why most of these clients choose your services. Currently the bus 930 has a lot of drivers which I don’t know why so much ... Kindly prioritise client when it comes to the front seats, that is the reason why most of these clients choose your services. Currently the bus 930 has a lot of drivers which I don’t know why so much in one bus, however they have picked or choose all the front seat. Best case the company could have informed they to take the back seat for their resting while off from driving. You intercape have set rules of 1st come 1st serve on seat yet we can’t choose the seat we want in front if the same driver are occupying those seat with their baggage. The stars for them is at 5 because they did give safe briefing and rules. Thank you.

MG Khumalo on 07/20/2026 travelled from Bloemfontein - Kimberley and recommends Intercape 👍

Isabel Rowen, 7/19/2026

The toilet stinks

Isabel Rowen on 07/19/2026 travelled from King William's Town - Johannesburg and does not recommends Intercape 👎

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Please note: The purpose of the following reviews is to share your experience with Intercape so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.

If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact Intercape directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.

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