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146
customer reviews for Greyhound US
(134 Ratings)
out of 5
5 Stars
40 %
4 Stars
22 %
3 Stars
24 %
2 Stars
4 %
1 Star
10 %
(12 Ratings)
out of 5
5 Stars
58 %
4 Stars
8 %
3 Stars
8 %
2 Stars
8 %
1 Star
17 %
Kim C, 8/22/2026
I've never taken a greyhound before, so I didn't have the literal paper ticket. I showed driver my phone with the image of my ticket and he wouldn't let me on the bus. I asked him where I could get my ...
I've never taken a greyhound before, so I didn't have the literal paper ticket. I showed driver my phone with the image of my ticket and he wouldn't let me on the bus. I asked him where I could get my ticket at that moment and he just ignored me and was boarding the other passengers. I finally talked to a security guy and he talked to the driver and then he let me on. Horrible, rude customer service by this driver. (I was taking the Saturday bus - 8 /22/26 from Minneapolis to St. Cloud arriving at 11:45 am)
First of all too much cursing. A lack of respect for other riders. It seems like some people were intoxicated. The bust stations seem insecure. It made me feel unsafe. People were looking at you stran ...
First of all too much cursing. A lack of respect for other riders. It seems like some people were intoxicated. The bust stations seem insecure. It made me feel unsafe. People were looking at you strange. I don't feel safe at those bus stations.
Lopez Garvin on 08/14/2026 travelled from
Houston - Detroitand recommends Greyhound US 👍
Дмитрій Ліщенко, 8/6/2026
Дмитрій Ліщенко on 08/06/2026 travelled from
Houston - Atlanta, GAand does not recommends Greyhound US 👎
Saurin Mehta, 8/4/2026
Ride was alright, crowd was mixed bag. Could have been shorter breaks to get to the destination quicker.
Late buses, mix up on ticket and Greyhound refused to reimburse me or others
Tenniel Jordan on 03/05/2026 travelled from
Phoenix, AZ - Columbia, MOand does not recommends Greyhound US 👎
William Bissell, 10/14/2025
DONT TRUST GRAYHOUND FOR SAFE TRAVEL.
My name is Wm Bissell, We bought a ticket for our family friend to go from Harrisburg, PA. to El Paso Tx.
( Booking Number 329 582 1507 ). Now Ms. Pena is here ...
DONT TRUST GRAYHOUND FOR SAFE TRAVEL.
My name is Wm Bissell, We bought a ticket for our family friend to go from Harrisburg, PA. to El Paso Tx.
( Booking Number 329 582 1507 ). Now Ms. Pena is here from Cuba, She arrived in 2023 & was given asylum paperwork, a work permit, & a future court date. She was traveling just fine & made it all the way to St Louis bus terminal & boarded a transfer bus to Dallas. After arriving in Dallas she needed to transfer again to another bus to El Paso.
Well between St Louis & Dallas they make multiple quick pick up spots usually 15 or 30 minute stops. At one of the stops armed ICE Agents boarded the bus & told the bus driver they were performing a ID check. Then proceeded to ask random people for their Identification. upon removing a couple of people already, Ms. Pena showed the officers her paperwork, then they removed her off the bus & sent her to a detention facility & now nobody knows where she is.
1. Why is a Grayhound bus driver allowing ICE agents on a bus just to perform random ID checks without a warrant. This is illegal, there is no probable cause. Especially in the middle of the united states, nowhere near a border city or town. Ms. Pena is a caregiver, not a criminal.
My advise do not take a Grayhound bus anywhere, they are working with immigration at major bus stations all throughout the US & allowing ICE to board buses at random places with no warning & without warrants and just taking people off & disappearing them.
Very disappointed with Grayhound.
William Bissell on 10/13/2025 travelled from
Harrisburg, PA - El Paso, TXand does not recommends Greyhound US 👎
Joseph Simon, 9/18/2025
Truly horrible experience. Not even worth one’s on the rating list. I’ll never use greyhound again and will tell everyone not use this company!
Joseph Simon on 09/18/2025 travelled from
Newark, NJ - Pennsburg, PAand does not recommends Greyhound US 👎
Claudia R, 5/17/2024
This letter I wrote to the Greyhound Bus Company explains their abusive and fraudulent practices:
To the Greyhound Company,
On Sunday, May 12, my bus (Booking No.: 3160923101) from Framingham, MA to ...
This letter I wrote to the Greyhound Bus Company explains their abusive and fraudulent practices:
To the Greyhound Company,
On Sunday, May 12, my bus (Booking No.: 3160923101) from Framingham, MA to Lee, MA was supposed to depart at 2:45pm from the Framingham Station, I arrived at 2:30pm. There were 4 other people waiting with me for the same bus. The website indicated the bus was delayed 2 hours, so we waited until 4:45pm but still the bus was not there at 4:45pm.
At 5:15pm I decided to call a taxi and go home and from my home, I decided to drive to Lee, MA in my own car.
On Monday, May 13, I requested a refund from Greyhound, and their response was that I boarded the bus at 4:45pm therefore I am not entitled to a refund.
This is an abusive and fraudulent practice and I am demanding an apology and a full refund of my ticket. At this point, I am not doing it for the $31.48 that I lost but for the modus operandi of a company without principles who doesn’t care about their customers.
I am attaching the receipt from the taxi that picked me up at 5:31pm from the Framingham station and the receipt from the EZ Pass Mass Pike toll indicating that my car took exit 2 in Lee, MA at 7:12pm on May 12th.
Hope, 3/31/2024
If I could give a negative five stars I would. Not only was the bus in disgusting condition. Dust piled so thick, missing light covers with disgusting molded looking particles, a loose panel that mad ...
If I could give a negative five stars I would. Not only was the bus in disgusting condition. Dust piled so thick, missing light covers with disgusting molded looking particles, a loose panel that made a loud cracking sound every single we hit even the smallest bump, and a dirty sock crammed into a light socket. When brought to the attention of the company they just kept saying they could not give my money back. So I asked to refund my ticket that has not been used to make other travel arrangements and they would not do that either. Greyhound is no longer leading the pack in the bus travel industry. Their facilities are sub par. Bus are not even that and the customer service totally sucks. Travel Amtrack! The train is nice and roomy. The train is clean and it’s a comfortable ride. I wouldn’t send my dog on a greyhound. Wish I could attach the photos. Hit me up if you need to see them’
Merideth Huff, 11/16/2023
Bus was seven hours late, which ruined my one night trip. The communication around this was terrible, I waited 4 hours before they told us it’d be 3 more, which meant my plans were no longer feasible. ...
Bus was seven hours late, which ruined my one night trip. The communication around this was terrible, I waited 4 hours before they told us it’d be 3 more, which meant my plans were no longer feasible. I wrote to customer service requesting a refund, they refused a refund or voucher of any kind, partial or full. Never doing this again, and warning all my friends.
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