The bus arrived on time, But it was not the bus we were promised. We received a Stabus, there was no explanation of why we had to get on that specific bus instead of the actual liner that we had booke ...
The bus arrived on time, But it was not the bus we were promised. We received a Stabus, there was no explanation of why we had to get on that specific bus instead of the actual liner that we had booked. The stuff threatened that if we didnt get on the bus we wouldnt get another bus and we wouldnt even receive our refunds. The bus was dirty, it had a really bad smell. it was stuff because it didnt have any air-conditioning and the seats were as hard as stone and was completely uncomformtable for the 7hr journey. The bus driver was hostile. We couldnt even charge our phones. No explanation just threats. Horrible service on the day.
Victor Khosa on 09/28/2026 travelled from
Pietermaritzburg - Midrandand does not recommends Eagle Liner 👎
Kelebogile Papola, 9/27/2026
I am writing to formally lodge a serious complaint regarding the appalling service and breach of contract I experienced on my recent bookings, most recently on 27 September 2026 departing from Durban. ...
I am writing to formally lodge a serious complaint regarding the appalling service and breach of contract I experienced on my recent bookings, most recently on 27 September 2026 departing from Durban.I paid for an Eagle Liner coach, but on multiple occasions, your company engaged in deceptive practices by substituting the promised vehicle with substandard "box buses" and sub-contracted third-party fleets (specifically Stabus). This is not the standard of transport I purchased or agreed to.To make matters worse:Severe Safety Concerns: The driver provided did not even know the directions to the destination and simply stopped the bus, causing major delays and compromising the safety of everyone on board.Arrogant and Unprofessional Staff: Your ground staff and crew were completely dismissive, rude, and refused to offer any solutions or assistance when confronted about the vehicle swap.Zero Customer Care: I was travelling with my young children, and your staff showed absolute disregard for our comfort, safety, and well-being. It is clear that Eagle Liner prioritises taking customers' money over basic operational competence and passenger safety.Because of this repeated negligence and your team's total lack of accountability, I will no longer recommend Eagle Liner to anyone.I demand a formal response explaining why substandard vehicles are being substituted without prior notice, and I request a full/partial refund for the breach of service on these trips.
Kelebogile Papola on 09/23/2026 travelled from
Pretoria - Durbanand does not recommends Eagle Liner 👎
Loriaan Kraai , 9/17/2026
Most useless bus service I got I am going to expose you people on every platform I get..you left my child with 1 useless excuse
Loriaan Kraai on 09/15/2026 travelled from
Beaufort West - Pretoriaand does not recommends Eagle Liner 👎
Sanele Mthethwa, 8/12/2026
The bus was horrible it literally broke down on our way and we were not informed the driver was just sitting there. We waited for a long time before anyone could reach us this was the worst experience ...
The bus was horrible it literally broke down on our way and we were not informed the driver was just sitting there. We waited for a long time before anyone could reach us this was the worst experience ever
Sanele Mthethwa on 08/12/2026 travelled from
Durban - Johannesburgand does not recommends Eagle Liner 👎
Sandisiwe Tongo, 7/21/2026
⭐☆☆☆☆ (1 Star)
Absolutely the worst bus service I have ever experienced.
I arrived at the designated bus stop at 07:00 and waited exactly where I was instructed. The bus never arrived. I called cust ...
⭐☆☆☆☆ (1 Star)
Absolutely the worst bus service I have ever experienced.
I arrived at the designated bus stop at 07:00 and waited exactly where I was instructed. The bus never arrived. I called customer service multiple times and was repeatedly told that the bus was on its way, so I continued waiting.
After more than two hours, I was then told that the bus had already left. How is that even possible when I had been standing at the pickup point the entire time?
The lack of communication, the misleading information from customer service, and the complete disregard for passengers’ time is unacceptable. Not once did anyone contact me to explain what was happening or offer a solution. Instead, I was left stranded and forced to deal with the consequences of your company’s failure.
This experience was stressful, unprofessional, and incredibly disappointing. I paid for a service that was never delivered and am now seeking a full refund and a proper explanation.
I would strongly advise anyone considering Eagle Liner to think twice. A transport company should be reliable, honest, and communicate with its passengers. Unfortunately, my experience was the complete opposite.
Sandisiwe Tongo on 07/10/2026 travelled from
Cape Town - Port Elizabethand does not recommends Eagle Liner 👎
Lee, 7/19/2026
Horrible experience bus ride very bumpy feels like shocks completely worn out
The seats very dirty side panels are home to small cockroches
For the price we paid R355 per ticket not worth we are five ...
Horrible experience bus ride very bumpy feels like shocks completely worn out
The seats very dirty side panels are home to small cockroches
For the price we paid R355 per ticket not worth we are five travelers
Please eagle liner get your busses in order
Lee on 07/19/2026 travelled from
Midrand - Durbanand does not recommends Eagle Liner 👎
Lebogang, 7/17/2026
Drivers are rude and bully
Lebogang on 07/18/2026 travelled from
Pretoria - Laingsburgand does not recommends Eagle Liner 👎
Sinikiwe Mathobela , 7/17/2026
Worst experience ever, we were treated like animals if I may say.The bus 3 hours late, The original bus which was Eagle liner never arrived and we had to be squeezed into "Starbus" which was full and ...
Worst experience ever, we were treated like animals if I may say.The bus 3 hours late, The original bus which was Eagle liner never arrived and we had to be squeezed into "Starbus" which was full and dirty. The driver was very rude and we ended up going to Newcastle first instead of going straight to Ladysmith as per our initial trip. Worst bus service ever, wouldn't recommend it to anyone 🚮🤮
Sinikiwe Mathobela on 07/17/2026 travelled from
Heidelberg (ZA) - Ladysmithand does not recommends Eagle Liner 👎
Vuyolwethu Mokoena , 7/11/2026
There's cockroaches when you walk into the bus. No name tag on luggage, just a silly dot sticker behind your phone
Vuyolwethu Mokoena on 07/11/2026 travelled from
Johannesburg - Bloemfonteinand does not recommends Eagle Liner 👎
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